Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to all personal data processed by plot888 in connection with the online gaming platform accessible at plot888.app (the "Platform"). It covers data collected when you visit the Platform, register an account, make deposits or withdrawals, participate in games, contact customer support, or interact with any plot888 service.

plot888 is committed to protecting the privacy and security of all players, particularly those based in the Philippines. We process personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By using the plot888 Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle your personal data, please discontinue use of the Platform and contact us to close your account.

2. Data Controller Information

plot888 acts as the data controller for personal data collected through the Platform. As data controller, plot888 determines the purposes and means of processing your personal data. For all privacy-related inquiries, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.

3. Personal Data We Collect

Depending on how you interact with the plot888 Platform, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's license), and a photograph or scan of your identity document;
• Contact Data: Philippine mobile number, email address, and residential address (city/municipality, province);
• Financial Data: GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records;
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings;
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session logs;
• Usage Data: Pages visited, games played, bet amounts, session duration, and in-platform navigation patterns;
• Communications Data: Records of your interactions with plot888 customer support, including live chat transcripts and support ticket history.

4. How We Collect Your Data

plot888 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, or contacting customer support;
• Automated technologies: Cookies, web beacons, and server logs that automatically collect technical and usage data when you access the Platform;
• Third-party sources: Identity verification providers, payment processors (e.g., GCash, PayMaya), fraud detection services, and, where applicable, publicly available sources for anti-money laundering (AML) screening purposes.

5. Purposes & Legal Bases for Processing

plot888 processes your personal data only where a valid legal basis exists under the Data Privacy Act of 2012. The primary purposes and corresponding legal bases are:

• Account creation and management — necessary for the performance of our contract with you;
• Identity verification (KYC) and age verification — compliance with legal obligations under PAGCOR regulations and AML laws; we must confirm you are at least 21 years of age;
• Processing deposits and withdrawals — necessary for the performance of our contract with you;
• Fraud prevention and security monitoring — legitimate interests of plot888 and compliance with legal obligations;
• Responsible gaming monitoring — compliance with regulatory obligations and protection of your vital interests;
• Customer support — necessary for the performance of our contract with you;
• Marketing communications — based on your consent, which you may withdraw at any time;
• Platform analytics and improvement — legitimate interests of plot888 to improve service quality.

6. Sharing of Personal Data

plot888 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate transactions;
• Identity verification providers: Third-party KYC and AML screening services to fulfill our regulatory obligations;
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict contractual controls;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law;
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

Where data is transferred outside the Philippines, plot888 ensures that appropriate safeguards are in place in accordance with NPC guidelines on cross-border data transfers.

7. Cookies & Tracking Technologies

The plot888 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Platform usage. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

plot888 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years after account closure, in compliance with AML and tax record-keeping requirements under Philippine law;
• KYC documents are retained for the period required by PAGCOR regulations and the Anti-Money Laundering Act;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

After the applicable retention period, personal data is securely deleted or anonymized.

9. Security of Your Data

plot888 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data, regular security audits and penetration testing, and multi-factor authentication for account access.

While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your plot888 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plot888:

• Right to be informed: You have the right to know how your personal data is being processed, as described in this Policy;
• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to verified requests within fifteen (15) business days.

11. Children's Privacy

The plot888 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 13.

12. Changes to This Policy

plot888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via in-platform notification or to the registered contact details at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by plot888, please contact our Data Protection Officer:

Email: [email protected]
Live Chat: Available on the Platform, 8AM – 12MN PST, 7 days a week

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.